
State Farm® Insurance Agent Markus Smith
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Lenida Pontines
September 9, 2025
"State Farm really knows how to make business! Customer service is very satisfactory. And the agent (Jack Clark) is polite, friendly, knowledgeable and helpful. I found the right car insurance company for myself. Thank you!"
Justin Smith
September 5, 2025
"Shannon at State Farm is the best . She knew exactly what I needed and helped me transfer back to Marcus smith State Farm today . I have so missed dealing with the team at Marcus’s . They are fantastic to work with. Thank you Shannon for all you do for State Farm ."
"Happy to be of service, Justin! Thank you for the excellent review. I’ll be sure to pass your kind feedback along to Shannon personally. Let us know if we can be of any further assistance."
Janelle Kirschmann
September 1, 2025
"I've been with State Farm for 30 years. Because of the unprofessional manner in which I was treated by a particular agent and his team, I requested my account be transferred to Markus Smith's agency. The agent instead cancelled out all my insurance policies. When asking to please reinstate me, he refused. Markus, Abigail and the team went to bat for me and not only had me reinstated at my loyalty level, but were able to lower my premium payments. I was treated kindly and with respect throughout the whole process. I so appreciate their patience and the support they gave me."
"We’re thrilled to work with you, Janelle! We will always go to bat for our Good Neighbors. You deserve excellent service and we’re happy to deliver. If you have any other questions or concerns about your policies with us, don’t hesitate to give us a call or stop by. We’re always happy to help!"
Dr. Osyria Webster
August 20, 2025
"This State Farm Agency is one of the best that I have ever come across. I recently had an issue that I needed resolved. Both, Markus and Adriana were able to assist me. I really appreciate Adriana making sure that this was resolved in a timely manner. Thank you!"
"We certainly take pride in our excellent customer service, Osyria! Thank you for taking the time to leave us a great review. If you have any other insurance questions or concerns, don’t hesitate to reach out. We’re always happy to help!"
Mike ZZZ
August 2, 2025
"Thank you. Mercus you are awesome"
"I’m glad you think so, Mike! Thanks for the excellent review. We look forward to working with you."
tony duchess
August 1, 2025
"This is the third time I think since I had them I stopped in their office and the guy and the girl today did some checking I left the receipt with them and they called me a couple hours later with a great response they are fast deep dependable reliable and affordable also I want to thank Mark and Shannon my main agents"
"We’re very glad to be of service, Tony! Thank you for your detailed review. If you have any other questions or concerns about your insurance with us, don’t hesitate to give us a call. We’re always happy to help. "
Christine Rakoczy
July 28, 2025
"Met them at the Rythum of the heart festival and he and his employee, (I'm guessing), we're a lot of fun and super kind!"
"It was a pleasure meeting you, Christine! Thank you for taking the time to leave us a great review! We look forward to chatting with you again soon."
Amanda Broderick
July 26, 2025
"We saw them at heart festival! They were so fun and helpful!"
"We’re so glad to be of service, Amanda! Thank you for the excellent review. Please give us a call or stop by if we can assist you further."
Christina Morrison
July 25, 2025
"Abigail Maya was amazing, extremely helpful ,great prices on home owners and car insurance"
"I’m glad you had a great experience with Abigail, Christina! Thank you for sharing your experience with our office. If you have any other questions or concerns about your Homeowners’ Insurance or Auto Insurance, don’t hesitate to let us know. We’re always happy to help."
TaterS
July 12, 2025
"Markus Smith took care of us with our Home/Auto insurance. Very informative and looking out for the customer."
"Making sure our Good Neighbors are educated on their insurance decisions is very important to us! Thank you for choosing us for your Auto and Homeowners’ Insurance. We’re so glad to be of assistance and look forward to serving your needs. Give us a call if we can assist you with anything else and thanks for the great review."
Mark Desalvo
July 7, 2025
"Adrinager help me switch over one policy to another vehicle. When I have problems with my app or account., they always seem to help me. Always good people in the office.To help when you need it , thank you for all your great help."
"We’re very glad to be of assistance, Mark. Thanks for taking the time to share your experience with Adriana. I’ll be sure to pass along your kind words to her personally. If you ever need any additional assistance, don’t hesitate to reach out. We’re happy to help."
Teresa Catlett
July 3, 2025
"Shannon took my call and gave me a quote within a matter of minutes. She didn’t try to take advantage of me nor did she talk to me like I was I was stupid. She is the kindest most caring agent that I’ve ever had the pleasure of doing business with. The moment I stepped foot in the office I knew beyond a shadow of a doubt that I made the right decision. They make me feel welcomed, accepted and valued. Just call for a quote and you will find out for yourself."
"What an incredible review, Teresa! Thank you so much for your business and your kind words for Shannon. She is a wonderful part of our team and I’m thrilled she provided you with the service you deserve. We look forward to helping you with your insurance needs for years to come. Thanks again. "
Ron Dean
June 27, 2025
"Thanks Adriana for answering questions about my coverage and helping with the phone. I'll be back soon for State Farm app follow up."
"We’re very glad to be of assistance, Ron! I’m glad that Adriana was able to help you out. We look forward to helping you with the app shortly. Thanks for the great review! "
Dana Knox
June 23, 2025
"Thank you to the team here for all tour help over thr years. I recommend this place to everyone if you need insurance. Thank you to Adriana for your help."
"We're very grateful for your business, Dana! Thank you for taking the time to leave us a lovely review. I'll be sure to pass along your kind feedback to Adriana! Give us a call if we can be of further assistance."
Dahianna M
June 23, 2025
"When i moved back to IL Shannon helped me get everything transferred quickly and made a dreadful task so effortlessly quick and simple, she was super friendly and amazing. The other day I stopped by the office and had the pleasure to meet with Markus to go over my policies and needs, he answered all my questions and provided recommendations that I didn't even know were available without pushing things down my throat. I appreciate him taking the time to meet with me and explain everything. I have been a long time customer but he has definitely ensured I will stay with them, I would absolutely recommend this office to everyone I know!"
"Thank you for your excellent review and continued support, Dahianna! That means the world to our State Farm office. We’re never pushy, but instead just want to provide our Good Neighbors with options should they ever need them. We sincerely appreciate your business and look forward to working with you for years to come!"
Felipe Sanchez
June 21, 2025
"Excellent mui buen servisio"
"Gracias por la excelente reseña! Nos alegra que haya tenido una buena experiencia en nuestra oficina."
Nathan Holmes
May 19, 2025
"Shannon was lovely to work with—and I had a great experience, plus saved some money! Thanks for everything!"
"We certainly do love saving money for our Good Neighbors, Nathan. Thanks for the terrific review! I’ll be sure to pass along your kind feedback to Shannon. Let us know if there’s anything else we can assist you with and thanks again."
Judi Winemiller
May 10, 2025
"Amazing service and follow up.You will not be disappointed in the agent and staff."
"Thank you for the wonderful recommendation, Judi! We appreciate your terrific feedback and look forward to serving your insurance needs. Give us a call or stop by if we can provide you with any additional assistance."
caleb
May 5, 2025
"Markus is so awesome!!"
": I think you’re awesome too, Caleb! Thanks for the terrific review. Please let us know if you have any other questions about your insurance and I’d be happy to help. Thanks again."
salomon Rayo
May 2, 2025
"I stop by get in a car insurance and Markus was very nice welcoming. Take his time to talk to us. Abigail was very helpful. I love this team"
"We’re very glad to have you with our State Farm Insurance office, Salomon! Thank you for allowing us to earn your business. Let us know if you have any questions about your Auto Insurance and we’re happy to help."
sara summers
April 25, 2025
"Shannon was very helpful when I got my insurance she took the time and day to help me everytime I called to ask questions.. Lucy was very sweet nd the best dog ever"
"I’m thrilled that you had a great experience with Shannon, Sara! We do our best to make the process of acquiring insurance as easy as possible. Lucy is, most certainly, the best dog! Stop by any time to say hello. She’s always here!"
Brad Fowler
April 21, 2025
"My experience with Shannon was very satisfactory and she is extremely helpful and kind."
"Thank you for the terrific review, Brad! I’m glad that you had an excellent experience with Shannon. She’s a wonderful team member. Please let us know if you have any other questions or concerns about your insurance and we’re happy to help."
Chrystal Slayton
April 12, 2025
"Thank you so much for reaching out to give me a quote!! I still can't believe how much I'm saving!! Absolutely wonderful customer service. Replied to all my questions right away, and is saving me over $300 A MONTH"
"We’re so glad to be of service, Chrystal! Saving money is so very important – particularly right now. We’re pleased to have earned your business and look forward to serving your insurance needs for years to come. If you have any questions about your insurance, give us a call! We’re always happy to help."
Samir Elkhabiry
March 18, 2025
"Abigail is very helpful and sincere."
"I’m very glad you think so, Samir! I’ll be sure to pass your kind words along to Abigail. She is an integral part of our State Farm team here in Loves Park! Let us know if we can do anything else for you and thanks again for the review!"
Steven Eisman iii
March 7, 2025
"Was vary helpful can't really complain an decent price"
"We’re glad to be of assistance, Steven! Thank you for choosing us for your insurance needs. Please give us a call or stop by if we can be of further assistance."